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Key Emotional Competence for Managers

Introduction

Emotional intelligence makes a significant difference to business bottom line. Management excellence requires emotional intelligence. Your ability to motivate staff and customers hinges upon your ability to connect well. Skilful connection with people requires emotional intelligence. We now know that emotional intelligence can be so critical in determining whether leaders, managers and executives are able to perform and function at their best in the workplace.

EQ is substantially more important than IQ in the contemporary business world. The lack of EQ is immediately evident and it is a very costly neglect for any individual and organization. In this interconnected world, interpersonal skills are becoming the indispensable competence for workplace leaders. And there can be no interpersonal skills without EQ.

Knowing one’s own emotions and regulating them, recognizing emotions in others and controlling them are key dimensions of EQ.

Course Objectives

This is a highly hands-on course that aims to impart the steps you can take to achieve the three distinctive marks of excellence that a high EQ leader possesses; namely, unwavering commitment to task, fluid connection to people and creative passion for growth.

* To equip participants with emotional literacy, fitness, depth and alchemy
* To enhance participants’ emotional regulation ability for work performance
* To develop participants’ interpersonal expertise for highly effective people management
* To enrich participants’ passion for creative growth and business expansion

Course Outline

* How To Access the Emotional Mind for Management Excellence
* Attaining Good Connection through Emotional Grounding
* Steps To Increase Your Emotional Self and Other-Awareness To Unblock Interpersonal Obstacles
* Ways To Use Emotions For Effective Leadership
* Learning Key Steps for Regulating and Managing Emotions
* Channeling Emotions for Self- and Other- Motivation
* Skills for Effective Emotional Communication
* Reawakening Your Creative Expression for Service Excellence

Methodology:
* Stimulating mini-lectures
* Awareness skits, drama and role plays
* Learning games and simulations
* Empowering group interaction and discussions
* Practical case studies

Trainer(s)

Mr Lim, Say Teck Richard

Training & Development Consultant
Psychotherapist

Richard, a registered Psychotherapist in private practice, has more than 10 years of extensive experience in offering psychological consultancy and training to corporate companies, international agencies and community institutions. He trains and guides leaders in psychological understanding, skills and techniques for high work performance, effective people management, communication skills and motivating change. He is also active in providing community services in the form of psychological care and therapeutic consultancy. Richard has a Master in Social Science from the University of South Australia and a B.A.(HON) from National University of Singapore.

Who Should Attend

Managers and Executives who seek to enhance their management excellence and competence.

Course Details

Date:

3 to 4 December 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

19 November 2009

Fee:

Standard: SGD$590 Alumni: SGD$472 Group (3 & Above): SGD$531

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)